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#26 22-07-2012 15:14:43

Zurga
Modérateur Eredan
Inscription : 20-04-2010
Messages : 11 566

Re : Energy

And what is the disturbance you have if you were at work ?
What is the prejudice for not being here where trouble occurs ?


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#27 22-07-2012 16:27:07

Calandra
Gardien
Lieu : Dickes B, oben an der Spree
Inscription : 09-04-2011
Messages : 1 751

Re : Energy

huh? ... the day of the problem wasnt the day of the refund no?...


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#28 22-07-2012 16:34:02

Zurga
Modérateur Eredan
Inscription : 20-04-2010
Messages : 11 566

Re : Energy

For the latest problem, yes it was. It was Friday and the refund was Friday.

For the previous one.... We're still waiting.


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#29 22-07-2012 16:36:22

Nurvus
Gardien
Inscription : 01-12-2010
Messages : 2 526

Re : Energy

Calandra a écrit :

huh? ... the day of the problem wasnt the day of the refund no?...

Exactly.
Not only that, but 40 energy takes 200 mins to fill, wich is 3 hours and 20 minutes.
60 energy takes 300 mins to fill, wich is 5 hours.

Imagine I used all my energy and went to work.
Now, before I fill 60 Energy, I get the 20 Energy.
It just made the energy fill faster, and anyone who wasn't online in a 100 min interval wasted it.

That said, I didn't notice the refund at all, because when I logged into the game, it was at 60, not 80.

The refund was perhaps a decent initiative, but not very well thought out.

Dernière modification par Nurvus (22-07-2012 16:37:58)


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#30 22-07-2012 16:48:24

Calandra
Gardien
Lieu : Dickes B, oben an der Spree
Inscription : 09-04-2011
Messages : 1 751

Re : Energy

Zurga a écrit :

For the latest problem, yes it was. It was Friday and the refund was Friday.

For the previous one.... We're still waiting.

hmmm i think i m repeating for the 3rd time now that i m not asking about the refund of the current event but that i m talking about the refund that was hinted at some time ago when the event of the dark tower was introduced...

and i still think that 20 'yellow' energy is a weak refund but only a tiny a step into the right direction


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#31 22-07-2012 16:53:45

Zurga
Modérateur Eredan
Inscription : 20-04-2010
Messages : 11 566

Re : Energy

And I say again, there is actually no refund of any kind for any other disturbance except Friday afternoon.


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#32 22-07-2012 17:23:27

Calandra
Gardien
Lieu : Dickes B, oben an der Spree
Inscription : 09-04-2011
Messages : 1 751

Re : Energy

Zurga a écrit :

And I say again, there is actually no refund of any kind for any other disturbance except Friday afternoon.

ok i dont want this to become a ping pong thread so i checked the bugs forum again about the dark tower

here are some threads showing how aweful the situation has been:
http://forum.eredan.com/viewtopic.php?id=44122
http://forum.eredan.com/viewtopic.php?id=43744
http://forum.eredan.com/viewtopic.php?id=43586


and here is the very comment i m talking about:

Sapphon a écrit :

There will be some kind of compensation. We are currently looking at how many players got stuck on the bug this week end and how many PE they lost. We'll adapt how we will deal with your lost PE depending on the results. Stay tuned.

found in this thread:
http://forum.eredan.com/viewtopic.php?id=42450


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#33 22-07-2012 17:26:26

Zurga
Modérateur Eredan
Inscription : 20-04-2010
Messages : 11 566

Re : Energy

I didn't say there wasn't indication that some sort of compensation or refund should occurs or has been indicated that will occurs.
I did say that there is no refund for this actually.


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#34 22-07-2012 17:39:15

Calandra
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Inscription : 09-04-2011
Messages : 1 751

Re : Energy

hmm sorry i dont understand this...


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#35 22-07-2012 17:51:46

Zurga
Modérateur Eredan
Inscription : 20-04-2010
Messages : 11 566

Re : Energy

There were trouble.
There were indication from Sapphon that some refund will occur.
Nothing happens for this refund actually.

I didn't say anything else.


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#36 22-07-2012 18:15:30

Calandra
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Lieu : Dickes B, oben an der Spree
Inscription : 09-04-2011
Messages : 1 751

Re : Energy

well ye ok... hahaha

no zurga sometimes it seems like you are speeking for feerik staff... ye maybe thats also due to language difficulties but here we are on the same side then... nothing happened and even though we were told there to stay tuned nothing happend... after 2 weeks i was asking whether there is some progress and it was answered with silence...

i understand that feerik is underemployed... and overstrained... keeping up the new features and working on the bugs seems like a lot of work but making halfhearted promises and breaking or then ignoring them is something i dont like and understand...

i also understand that each and every staff member is working their asses off but if they say something in a specific context and promise to keep an eye on it then they should stand to their word

in the least they can apologize for not being able to achieve what they thought they could... or say this and that came along and now we have to put this down because we cant focus on too many things... idk... actually i just want information and not being left in the dark about certain things

a simple sentence by any staff member was sufficient to keep me quiet... anything was sufficient even if they would have said 'ok there wont be any compensation of any sort' BUT i want it from a staff member or some mod who makes clear that he/she has spoken to a staff member and this is it now... i dont like ppl to say 'hey you wont get anything because its free...' because they are not speaking for feerik... they are just other players who have their an own opinion and sometimes forgets to accept that there are other opinions out there as well^^


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#37 22-07-2012 20:17:34

Damncaster
Solarian
Inscription : 02-07-2011
Messages : 760

Re : Energy

Calandra a écrit :

well ye ok... hahaha

no zurga sometimes it seems like you are speeking for feerik staff... ye maybe thats also due to language difficulties but here we are on the same side then... nothing happened and even though we were told there to stay tuned nothing happend... after 2 weeks i was asking whether there is some progress and it was answered with silence...

i understand that feerik is underemployed... and overstrained... keeping up the new features and working on the bugs seems like a lot of work but making halfhearted promises and breaking or then ignoring them is something i dont like and understand...

i also understand that each and every staff member is working their asses off but if they say something in a specific context and promise to keep an eye on it then they should stand to their word

in the least they can apologize for not being able to achieve what they thought they could... or say this and that came along and now we have to put this down because we cant focus on too many things... idk... actually i just want information and not being left in the dark about certain things

a simple sentence by any staff member was sufficient to keep me quiet... anything was sufficient even if they would have said 'ok there wont be any compensation of any sort' BUT i want it from a staff member or some mod who makes clear that he/she has spoken to a staff member and this is it now... i dont like ppl to say 'hey you wont get anything because its free...' because they are not speaking for feerik... they are just other players who have their an own opinion and sometimes forgets to accept that there are other opinions out there as well^^

+100000 o.o


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#38 23-07-2012 10:47:51

Sapphon
Staff Feerik
Inscription : 10-09-2011
Messages : 2 557

Re : Energy

Calandra a écrit :

well ye ok... hahaha

no zurga sometimes it seems like you are speeking for feerik staff... ye maybe thats also due to language difficulties but here we are on the same side then... nothing happened and even though we were told there to stay tuned nothing happend... after 2 weeks i was asking whether there is some progress and it was answered with silence...

Well, sometimes I just don't have the time to lurk  every parts of the boards. When it happens and you find an answer... unanswered, just send me an email. I know you shouldn't have to do it to get answers, but sometimes it's the best way.

As for the compensations, I only announce them when the devs tell me "go for it". If you don't get a refund I announced, there's clearly a problem I was not aware of.

As for the black screen refund, I need to know if people who experienced the issue did get their refund.


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#39 23-07-2012 15:05:59

Damncaster
Solarian
Inscription : 02-07-2011
Messages : 760

Re : Energy

Sapphon a écrit :
Calandra a écrit :

well ye ok... hahaha

no zurga sometimes it seems like you are speeking for feerik staff... ye maybe thats also due to language difficulties but here we are on the same side then... nothing happened and even though we were told there to stay tuned nothing happend... after 2 weeks i was asking whether there is some progress and it was answered with silence...

Well, sometimes I just don't have the time to lurk  every parts of the boards. When it happens and you find an answer... unanswered, just send me an email. I know you shouldn't have to do it to get answers, but sometimes it's the best way.

As for the compensations, I only announce them when the devs tell me "go for it". If you don't get a refund I announced, there's clearly a problem I was not aware of.

As for the black screen refund, I need to know if people who experienced the issue did get their refund.

I didn´t for example nor rom that insident at the black tower wich i got down all the tower because the fight frozed against the tracker boss ._.


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#40 24-07-2012 13:47:24

Calandra
Gardien
Lieu : Dickes B, oben an der Spree
Inscription : 09-04-2011
Messages : 1 751

Re : Energy

Sapphon a écrit :

As for the black screen refund, I need to know if people who experienced the issue did get their refund.

hmmm for the black tower i think there has never been a refund of any sort... either i overread that or it was never mentioned anything... so as long as we dont know what the refund is supposed to look like we are not able to tell anyone whether we got it or not!?


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Wash the spears... who fears to die?
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