Eredan's World

James.the.Campbell

Ptit nouveau

Inscription : 02-11-2011

Messages : 6

Problem with Fee'z

Hey folks, James here, I'm a LTWFTW (a punch in da face goes to whoever knows what that is without using da Goooogle)  :-)

Anywho, I purchased Fee'z for the first time a week ago, there was a 66% bonus for spending 250 FB credits, it was all highlighted purple with a big, yellow, cheesy star that said "66% Bonus!" So I should have been credited with 2080 Fee'z. Instead, I received the, apparently, standard (and disgustingly expensive) 1600 Fee'z. Now the original bonus option is no longer there.

I submitted a Support ticket, Amber replied asking for my info, but it's been 3(?) ish days since I've heard anything.

Is this a normal delay? It seems an insufficient level of support for 1.8 million registered users (yes, I understand there are duplicate accounts, but with no interplay between them, this sort of limits the toons... I would think)

Is that bonus for first time Fee'z buyers? Was it for a limited time?

Am I the vicitim of a digital "bait and switch"? Am I screwed out of what I paid for?

Cheers Folks! Thanks for your time.
James

p.s. I think I worked it out that one booster pack costs $8.00 USD, is my math correct on that? That's A LOT for a purely digital product with ZERO physical production cost!

amber

Habitant de Guem

Inscription : 04-08-2011

Messages : 150

Re : Problem with Fee'z

Hey folks, James here, I'm a LTWFTW (a punch in da face goes to whoever knows what that is without using da Goooogle)  :-)

Anywho, I purchased Fee'z for the first time a week ago, there was a 66% bonus for spending 250 FB credits, it was all highlighted purple with a big, yellow, cheesy star that said "66% Bonus!" So I should have been credited with 2080 Fee'z. Instead, I received the, apparently, standard (and disgustingly expensive) 1600 Fee'z. Now the original bonus option is no longer there.

I submitted a Support ticket, Amber replied asking for my info, but it's been 3(?) ish days since I've heard anything.

Is this a normal delay? It seems an insufficient level of support for 1.8 million registered users (yes, I understand there are duplicate accounts, but with no interplay between them, this sort of limits the toons... I would think)

Is that bonus for first time Fee'z buyers? Was it for a limited time?

Am I the vicitim of a digital "bait and switch"? Am I screwed out of what I paid for?

Cheers Folks! Thanks for your time.
James

p.s. I think I worked it out that one booster pack costs $8.00 USD, is my math correct on that? That's A LOT for a purely digital product with ZERO physical production cost!

Hi,
Could you please answer the questions I asked you in the support ticket? 
Thank you!